Refund policy

 

Returns, Exchanges & Refund Policy

 

Last updated: 17/2/26


At Roughcut, every pattern is independently designed and carefully produced. Because we sell both digital downloads and printed & shipped patterns, the policies below explain how returns, exchanges, and refunds work for each format.


Please read carefully before purchasing.

 

 

1. Digital Download Patterns


All digital pattern purchases are non-refundable.


Once a digital file has been purchased and delivered, it cannot be returned. Due to the nature of digital products, we are unable to offer refunds on:

 

  • PDF sewing patterns

  • Digital bundles

  • Downloadable guides or resources

 

When you purchase a digital file, you receive immediate access and ownership of that file. As digital goods cannot be “returned,” refunds are not possible.


 

Need Help?

 

If you experience:

 

  • Download issues

  • File access problems

  • Printing questions

  • Technical difficulties


Please contact us via our WhatsApp Business number (found on the “Need Help?” page). We offer live customer support and aim to respond as quickly as possible.


We are more than happy to help you get your files working correctly.

 

 

2. Format Exchanges (Digital ↔ Printed)


If you accidentally purchase the wrong format (for example, digital instead of printed), we are happy to help.


You may request a format swap by contacting us via WhatsApp.

 

How it works:

  • Digital → Printed: You may upgrade by paying the difference in cost plus shipping.

  • Printed → Digital: We can provide the digital version.


Format swaps are permitted as a goodwill service and are limited to one exchange per order.

 

 

3. Pattern Exchanges (Goodwill Policy)


If you are genuinely unhappy with a pattern purchase, we offer a one-time exchange for a different pattern of equal value.


Conditions:

  • Must contact us via WhatsApp

  • Exchange can only occur once per order

  • No refunds will be issued — exchange only

 


This policy exists to support our community while protecting our independent design work.

 

 

4. Printed & Shipped Patterns

 

For physical printed patterns:


If your item arrives:

  • Damaged

  • Incorrect

  • Defective


Please contact us within 7 days of delivery with photos, and we will resolve the issue.


If a printed pattern is returned due to customer error (wrong address, refusal, etc.), additional shipping costs may apply.


We do not accept returns on printed patterns unless they are faulty or incorrect.

 

 

5. Community & Support

 

Roughcut is built around a strong maker community.


If you need:

  • Sewing guidance

  • Fit clarification

  • Construction help

 

You are welcome to:

  • Join our WhatsApp maker community

  • Contact our customer support group

  • Message us directly via WhatsApp Business

 


We are committed to helping you successfully complete your project.

 

 

6. Abuse of Policy

 

Excessive exchange requests, misuse of the policy, or attempts to obtain multiple patterns under goodwill exchange terms may result in refusal of service.


Roughcut patterns are independent intellectual property and are protected accordingly.

 

7. Contact

 

For all exchange requests or support enquiries, please contact us via the WhatsApp Business number listed on our website.