Refund policy

Returns and refunds

What happens if something is not right

Last updated 7 August 2026 · Roughcut MYOG, United Kingdom

Digital patternsNo change-of-mind refunds once you have downloaded — but if a file is faulty or not as described, you are covered.
Printed patternsFourteen days to change your mind from the day it arrives. Faulty or wrong, and I sort it either way.
Wrong formatSwapped free. It is a common mistake and an easy fix.
How to startMessage me on WhatsApp.
One

Digital patterns

A digital pattern is delivered the instant you pay, which is the whole point of it and also why it cannot be handed back. Once you have downloaded the files I cannot offer a refund simply because you have changed your mind.

At checkout you agree to the files being sent immediately, and by doing that you give up the 14-day cancellation right that would otherwise apply to a digital purchase. That is the trade for getting it straight away.

Where you are always covered

This does not affect your statutory rights. If a pattern is faulty, incomplete, will not open, or is not what the page said it was, none of the above applies. You are entitled to have it put right, and if it cannot be put right, to a refund. That is your legal right under the Consumer Rights Act 2015 and nothing on this page overrides it.

Two

Printed patterns

Printed patterns are physical goods bought at a distance, so you have fourteen days to change your mind from the day your parcel arrives. Tell me within that window and send the sheets back in a re-sellable condition, and I will refund what you paid for the pattern.

Return postage is yours unless the item was faulty, damaged or the wrong thing — in which case it is mine, and so is sorting out a replacement.

Note that the digital files are sent alongside every printed order. If you return the paper, the digital licence ends with it.

Three

If it arrives damaged or wrong

Message me within seven days of delivery with a photo. Damaged in the post, the wrong pattern, sheets missing — send a picture and I will reprint or refund. No argument, no form to fill in.

Four

Bought the wrong format

Easily done, and easily fixed.

  • Digital, meant to buy printed — pay the difference plus postage and I will print it.
  • Printed, meant to buy digital — I will send the digital files across. If it has not been dispatched yet I will refund the difference.
Five

Bought the wrong pattern

If you have bought a pattern and genuinely cannot get on with it, message me. I will swap it for another of the same value, once per order. This is goodwill rather than an obligation, and it exists because I would rather you ended up with something you will actually build.

The obvious caveat

Repeated swap requests, or ordering with the intention of collecting patterns through exchanges, will mean I stop offering it. It only works because almost nobody abuses it.

Six

How refunds are paid

Back to the original payment method, within five working days of me agreeing it. How quickly it shows up after that is your bank's business, not mine.

Questions? Message me.

Message me with your order number, the pattern name, and the email you used at checkout. Usually answered the same day.

Message on WhatsApp →