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Instant on-screen download link at checkout + automatically sent to your email. Check spam. Search "Roughcut". Still nothing? WhatsApp the CS number with your receipt — files will be resent manually.

Message the WhatsApp Customer Service number. Don't email and don't DM on Instagram — it won't be seen. WhatsApp is the only CS channel.

Instagram browser blocks external downloads. Press the 3 dots (…) top right > "Open in External Browser". Or hold down the Download button and open externally. Once in Safari or Chrome, everything works normally.

Yes. Message the WhatsApp CS number with your full name and order number and files will be resent to the correct address.

Yes — WhatsApp the CS number with your order number. If a pattern is updated, message me your order number and I’ll send you the latest files.

Everything ships from the studio every Friday via Royal Mail tracked and signed. Use Royal Mail tracking or message the WhatsApp CS number to check your order status.

If you're outside the UK, possibly. When your parcel arrives in your country, customs may charge import VAT, sales tax or duty, and the courier usually adds a small handling fee for clearing it. UK orders have nothing extra to pay.

You do, when the parcel arrives. These fees aren't included in the pattern price or the shipping, and Roughcut doesn't collect or receive any of it. It goes to your government and the courier. US orders work differently, see below.

It depends on your country and the courier. A printed pattern is a low-value paper parcel, so duty is often low or nothing, but import VAT and courier handling fees can still apply and vary from country to country. If you want to be sure, check your local customs rules before ordering.

Usually the courier texts or emails you a link to pay, or asks for payment on delivery. The parcel is normally held until it's paid.

Yes. Royal Mail now prepays US import duty when the parcel is posted, so there's nothing extra to pay when it arrives.

The courier may send the parcel back or dispose of it. Refused or unclaimed parcels can't be refunded, so please check your country's rules before ordering. You'll still have the digital files that come by email with every printed order.

Yes. Choose the digital download. It comes straight to your email, with no shipping and no customs.

Most patterns include both. Six early ones have no US Letter: the Baggy Jeans, Balaclava, Duffle Bag, Sidebag and Ushanka are A4 only, and the Roughcut Shorts are A4 and A0. The pattern pieces are identical — only the page formatting differs. Use whichever matches the paper in your printer.

Pages do NOT just butt up next to each other — that's wrong. All pages overlap and join to the black bleed line square. Watch the Print, Stick & Cut video at the top of this page for the full visual guide.

No. Do not trim. Pages overlap at the bleed line — leave them as printed.

Yes — included in the first few pages of your tiled pattern. All patterns use an alphabetical and numerical system: A1, A2, A3, B1, B2 etc.

Yes — preferred by many. Make sure they accept PDF and can print at 100% scale. Always check the 2"×2" test square before leaving the shop.

Your PDF printed with automatic scaling on — Fit to Page, Scale to Fit, or Shrink to Fit. Reprint at 100% / Actual Size. Get the test square correct before printing the full file.

The pattern uses final garment measurements, not body measurements. Use a similar existing garment to reference sizing — lay it flat and compare. Each pattern sheet has a size → line code at the top.

Blend between the two size lines as you cut. For trousers and jeans, always cut the bigger size — slightly oversized is always better than not fitting at all.

Cut the size right for your hips. A slightly relaxed waist is far better than jeans that don't go on. Ask in the WhatsApp community "tips and tricks" chat if you want specific advice.

Most patterns are built slightly oversized — it's the Roughcut style. Always refer to the size guide before cutting. Sizing down is completely fine if needed.

Yes — that's the whole point. Modular panels, simplified or added details. The Level 4 system is built for this. Use different fabrics, change proportions, make it yours.

In most cases yes — especially cotton, denim, canvas, linen. If you plan to wash the finished garment, prewash first. Raw denim is the exception if you want it to shrink and wear in after making.

Small marks on pattern edges that help you match pieces correctly during sewing. Transfer them when cutting so they're visible when you start building.

Place that edge of the pattern directly along the folded edge of your fabric. Cut around the rest, then unfold to reveal the full symmetrical shape. That edge is not cut through.

All specified within the pattern itself — a QR code is included linking to external hardware options. For jackets you'll typically need a zip. The pattern tells you exactly what to get.

Follow the tutorial. Generally: cut and prepare all pieces → detail work while panels are open → build smaller sections → assemble main shell → attach larger sections → finish with closures, hems, topstitching.

Check: print scale, same size line across all pieces, correct number of pieces, mirrored cuts done, no extra seam allowance added. Not every edge matches flat before construction — some pieces only make sense once earlier steps are complete. Go back to the tutorial.

Most common causes: wrong print scale, wrong size line on one piece, inconsistent seam allowance, missed notches, mirrored piece cut incorrectly, fabric shifted while sewing. Sew consistently at the included ¼" seam allowance throughout.

Slow down over bulky sections. Use a hammer to flatten seams first, a hump jumper to level the presser foot, trim seam bulk where needed. Your machine is fine — it just needs help through the thick parts.

Very. Pressing is what makes a garment look sharp. Topstitching keeps seams flat, holds shape, controls bulk, reinforces stress areas. Both make a huge difference to the final result.

Good fabric, prewashing, clean accurate cutting, correct thread and needle, consistent ¼" seam allowance, pressing throughout, not rushing the finish. The basics done well are everything.

Wash less often. Cool, gentle cycle. Turn inside out. Avoid harsh heat. Denim/canvas/cotton: cool wash, inside out, air dry. Raw denim: wash less to preserve the finish. Handmade garments age better with care.

All digital pattern purchases are non-refundable. Once delivered, digital files cannot be returned. If you have download or access issues, contact via WhatsApp and we'll sort it immediately. Accidental format purchases may be swapped. A one-time goodwill exchange may be offered where appropriate.

Yes — absolutely. Small-scale and independent maker use is fully supported. For larger-scale production, manufacturing runs, or brand use, contact directly via WhatsApp for a licensing breakdown first.

No. Roughcut patterns are for the individual customer only and must not be shared, forwarded, or distributed. Anyone found sharing patterns may be banned from future purchases and removed from community spaces. If someone wants it, they purchase their own copy.

Everything ships from the studio every Friday via Royal Mail tracked and signed. You'll also receive all digital files to your email automatically. Use Royal Mail tracking or message the WhatsApp CS number to check status. Outside the UK, local import fees may apply when it arrives. See Shipping Outside the UK.