Shipping policy

 

Shipping Policy

 

Last updated: 17/2/26


Thank you for supporting Roughcut.

All printed patterns are produced and dispatched in-house from our studio.

 

 

1. Processing Time

 

Roughcut operates on a weekly bulk print and dispatch system.

All printed & shipped pattern orders are:

 

  • Printed in-house

  • Packed in the studio

  • Dispatched primarily on Mondays (sometimes Tuesday depending on volume)

 

We aim to have all orders packaged and dropped off at the Royal Mail parcel point at the start of each week.

 

 

2. Production Details

 

Each printed pattern is individually prepared.


Some patterns require:

 

  • 1 large-format sheet

  • Up to 5 large-format sheets

Because everything is printed to order, processing times may vary slightly depending on:

 

  • Order volume

  • Studio supply restocking (paper, ink, materials)

  • Operational factors outside of our control

We always aim to dispatch as efficiently as possible.

 

 

3. Shipping Method

 

All printed orders are shipped via Royal Mail.


Most orders are sent using a tracked service.

Tracking information (where applicable) is automatically linked to the email address used at checkout. Please check your order confirmation or shipping confirmation email for updates.

 

 

4. Delivery Timeframes

 

Delivery times depend on your location and Royal Mail service speeds.


Once your order has been dispatched, delivery time is controlled by the postal carrier and is outside of Roughcut’s direct control.


We are not responsible for delays caused by:

  • Postal service disruptions

  • Customs processing

  • Incorrect addresses entered at checkout

 

 

 

5. Order Status Enquiries

 

If you would like an update on your order status, you are welcome to contact us directly via the WhatsApp contact details listed at the bottom of our website.


We are happy to confirm:

  • Whether your order has been printed

  • Whether it has been dispatched

  • Estimated dispatch timing

 

 

 

6. Digital Products

 

Digital patterns are delivered instantly via download and are not subject to shipping times.

If you experience any download issues, please contact us via WhatsApp for immediate assistance.

 

 

7. Incorrect Shipping Details


Customers are responsible for ensuring that their shipping address is correct at checkout.


If a parcel is returned due to incorrect or incomplete address details, additional shipping charges may apply for redelivery.

 

 

Roughcut is an independent studio operation — every order is printed, handled, and packed with care.


Thank you for supporting independent pattern design.